BENEFITS OF MEMBERSHIP

• Improve the management and operation of your call center through “best practices” sharing at monthly discussion groups;

• Gain improved access to applicant pools by cooperating in joint efforts to promote occupations in the industry;

• Work with other public and private sector leaders to develop programs and services customized for the call center industry;

• Gain access to shared documents and resources through www.FresnoCallCenters.com; and

• Become active in a group that is changing the face of the call center industry in the Greater Fresno Region.

As in any organization of this nature, there is power in numbers. To reach those numbers we need you. If you would like to take advantage of these opportunities and become active in Fresno Call Centers, join now

Employment and Best Practices Survey. With the help of the Economic Development Corporation Serving Fresno County, Fresno Call Centers has developed and distributed a “best practices survey” to all area call centers. Results will be aggregated and shared with all participating firms.

Monthly Discussion Groups. Fresno Call Centers convenes a monthly discussion group to share information on the same daily challenges every industry leader faces: staffing, retention, evolving technology, customer service and HR issues. See the “calendar” for meeting schedule and information.